Operating Policy
DINKUM RULES OF CONDUCT
Effective Date: February 11, 2025
1. INTRODUCTION
These Rules of Conduct govern both in-game behavior and certain out-of-game conduct relating to your (the “player,” “user,” or “end user”) use of the Dinkum (hereinafter referred to as “Game”) published by Krafton, Inc. (“Company,” “we”, “our,” or “us”). These Rules of Conduct are aimed at regulating user behavior in a consistent manner and to address situations that may arise in the process of providing or servicing the Game. These Rules of Conduct supplement, and shall be read together with, the Terms of Service and License Agreement<LINK> that apply to the Game and Services (as defined in the Terms). Matters not specifically mentioned in the Rules of Conduct shall be treated in accordance with the Terms of Service and applicable laws.
2. CHANGES TO RULES OF CONDUCT
Company reserves the right to change these Rules of Conduct at any time within its sole discretion. Changes will be brought to your attention as we may determine in our sole discretion, including through the Company homepage and/or in-game at least 7 days prior to the effective date of the changes. For material changes that we regard as serious or that may be unfavorable to you, as we may determine in our sole discretion, we will notify you 30 days prior to the effective date of the changes. You are solely responsible for your failure to comply with the revised Rules of Conduct after the effective date, including for any loss incurred due to a lack of awareness of these Rules.
3. DUTIES AND RESPONSIBILITIES OF COMPANY
1) Company and, as applicable, its affiliates and subsidiaries will endeavor to eliminate the misconduct described in the Rules of Conduct to help ensure that the users can enjoy playing the game.
2) Company will not ask you for your password.
3) Company and, as applicable, its affiliates and subsidiaries receive feedback on all types of bugs and errors through its (or their) official customer support center and official community, and Company and, as applicable, its affiliates and subsidiaries will be committed to promptly review and correct bugs and errors as appropriate under the circumstances.
4) Company and, as applicable, its affiliates and subsidiaries will not intervene or engage in activities and disputes between or among end users in relation to the Game.
5) Company and, as applicable, its affiliates and subsidiaries may restrict some or all of the Game or Services if Company or, as applicable, its affiliate or subsidiary determines, in its sole discretion, that unusual or unintended situations hinder enjoyment of the gameplay.
6) If you or a group of users does anything that interferes with or adversely affects any of the Services provided by Company, or that violates the Rules of Conduct, Company shall, consistent with the Penalty Criteria Table For Misconduct set forth below, restrict Service usage.
4. END USER’S RESPONSIBILITIES AND RIGHTS
1) You are obliged to understand and comply with Company’s Terms of Service and Rules of Conduct.
2) The Company and, as applicable, its affiliates and subsidiaries reserve all rights arising out of in-game data (characters, items, game currency (where applicable), etc.) created by you when using the Game or Services, and you have a limited License to use in-game data consistent with the Terms of Service.
3) If you are unfairly treated or incurred harm using the Game or Services, you have the right to appeal to Company through legitimate methods and procedures as provided by the “Grievance Handling and Dispute Resolution; Arbitration Agreement” within the Terms of Service (Section 11). If you have been unfairly treated or harmed by another player, you have the right to notify and ask other users to comply with Rules of Conduct.
4) You have an obligation to be fully informed about the information that Company officially announces, and Company shall not be responsible for any damages incurred due to lack of awareness about the announcements.
5) You are not allowed to generate any profit using the Game or Services without prior written approval from Company. For additional details, please refer to the Terms of Service and License Agreement located at <LINK>
6) You may not use the information obtained through the Game – whether by copying, duplicating, modifying, translating, publishing or otherwise providing this information to others – without prior consent from Company.
7) You may not distribute or publish false information not officially announced by Company in any manner that is likely to cause confusion to other end users, otherwise you may be found liable for engaging in such conduct.
8) You should notify Company of any glitches (such as bugs, system errors, illegal programs, etc.) of the Game or Services and must not exploit or propagate such information to other users. If you discover any vulnerability, but do not disclose it to Company and forward it to another person, your use of the Game or Services may be restricted in accordance with the Rules of Conduct, and this misconduct will be regarded as intentional misconduct.
9) You can make inquiries, suggestions and requests related to the Game and Services through following channel(s):
– Customer Support Center: <LINK>
– As a general rule, we will respond promptly to inquiries, suggestions, requests, and feedback you may provide us through the Customer Support Center. However, please be advised our response may be delayed depending on the number of inquiries we are handling at any given time. Unless otherwise set forth in a written agreement signed by a duly authorized representative of the Company, your submission of suggestions will not entitle you to any compensation or payment of any kind. Further, we cannot guarantee that any information or materials submitted in connection with your suggestions or feedback will be kept confidential or that similar information has not already been developed or will not be developed or obtained by us in the future.
5. POLICIES FOR MISCONDUCT
In order to provide a fair and pleasant gaming experience for all users, Company has defined policies which all users need to comply with when using our Game or Services. All users playing the Game or Services must comply with the following rules.
1) DO NOT EXPLOIT VULNERABILITIES IN THE GAME (BUGS AND GLITCHES)
Users exploiting errors and bugs found while playing the Game will be liable for serious penalties. We reserve the right to take action against those who take unfair advantage through official procedures.
2) DO NOT USE OFFENSIVE NICKNAMES OR PROFILES
Use of offensive nicknames, profiles, character names, island names, or channel names that may provoke negative imagery are considered to violate these Rules of Conduct, and appropriate action may be taken against users who create them. The following list illustrates what can constitute an offensive reference:
• A nickname or profile that is sexually explicit or obscene;
• A nickname or profile that is made with the intention to impersonate Company or our staff;
• A nickname or profile that is discriminatory in nature;
• A nickname or profile that may infringe on the trademark or copyright of a third party;
• A nickname or profile that is sensitive or causes offense for any other reason not mentioned above;
In addition, if you change a few letters of an inappropriate nickname, or try to construct nicknames that are cleverly inappropriate by mixing other characters before and after the letters, your nickname will be changed without your consent or penalty measures will be taken.
3) DO NOT USE INAPPROPRIATE LANGUAGE
① Do not use inappropriate language such as profanity, insults, or verbal abuse.
Any conduct which we determine in our sole discretion to be offensive to other users or likely to generate negative perceptions will be considered to be violating the Rules of Conduct, and such conduct will be subject to penalties. In addition, players who disrespect the dignity of customer service agents or engage in abusive behaviors such as violent language, swear words, insult, or sexual harassment that may cause the agents emotional harm may be subject to a restriction from customer service or other penalty as determined in Company’s sole discretion. The following actions are covered by this section:
• Use of profanity or offensive slang, etc.
• Expressions or behaviors that are sexually harassing, such as obscene words or sexual descriptions
• Belittling, mocking or criticizing specific regions, religions, races, or individuals with disabilities, etc.
• Expressions or behaviors that are threatening or intend to cause fear
• Causing discomfort or aversion to users by using expressions or communicating in a manner prohibited by other terms and conditions of use
4) DO NOT ATTEMPT CASH TRANSACTIONS
Attempts to engage in cash transactions will lead to bans. This refers to acts determined to have the intent to induce cash or in-kind transactions through nicknames or custom game mode names, attempts to trade accounts or advertising account trading, cash or in-kind transactions through nicknames, and cash or in-kind transactions using potentially speculative methods or acts determined to have the intent to engage in the same violations.
5) DO NOT PROMOTE OR ADVERTISE
Any conduct in Game or related to the Services that we determine is intended to be promoting or advertising any contents or products of yours or a third party and that are not related to the Game or Company will be subject to penalty. This includes any act that we determine to constitute using the Game or Services for the purpose of advertising for yourself or on behalf of a third party, or a purpose other than the original purposes of the Game or Services, for your or a third party’s profit, sales, advertising, or promotion.
6) DO NOT PUBLISH PERSONAL INFORMATION
Penalties may be imposed if you publish or otherwise disclose information that personally identifies another (e.g., disclosing to third parties personal information known by you of others or otherwise making it publicly available), whether through the Game or Services, which is regarded as an act that violates privacy.
7) OTHER UNDEFINED MISCONDUCT
Any action which is not defined in the Rules of Conduct that negatively impacts the delivery of Company’s Services or negatively affects other players may be subject to warning and penalty through careful review of the circumstances.
6. RECOVERY POLICY
We are unable to recover any losses (pecuniary, non-monetary or otherwise) that arise from a player’s failure to follow the Rules of Conduct, in-game notices, homepage notices, policies, game systems, etc.
7. MOD Policy
1) Definition and Purpose of MODs
• In this Rules of Conduct, a "MOD" refers to additional features or language translations developed by users to expand the functionality of the game, enhance accessibility, or improve convenience.
• MODs aim to provide users with diverse gaming experiences and to improve accessibility and convenience through community participation.
2) Scope of Permissible MODs
• Convenience Enhancement MODs: MODs that display item prices, enable automatic item collection, improve crafting convenience, and other features that do not compromise the core mechanics of the game are permitted.
• Language Translation MODs: In cases where the official language is limited, user-generated translations providing unofficial language support are allowed.
3) Rules for Distribution and Use of MODs
• All user-created MODs must be distributed for non-commercial purposes only. Commercial use without prior approval from the company is strictly prohibited.
• User-created MODs may be distributed on third-party sites; however, if the policy is violated, the company reserves the right to request MOD removal and take legal action.
• MODs containing features that access or extract personal information or game data without authorization are prohibited.
4) Obligation for Free Distribution of MODs
• MODs must be distributed free of charge, and MODs offering additional paid features are not allowed.
5) Restrictions on Advertising and Donation Requests
• Advertising within MODs is prohibited.
• Donation requests must not be included in MODs.
6) Responsibility for Using MODs
• The company assumes no responsibility for any issues arising from user-installed MODs, such as account loss, data corruption, or game errors.
• Problems caused by using unofficial MODs are the user's responsibility, and no compensation or restoration will be provided for such issues.
7) Actions for Violations of the MOD Policy
• Users who create or distribute MODs that violate the policy or significantly impact the game system may face penalties, including account restrictions or suspension of access.
These Rules of Conduct have been translated into other languages for the convenience of the players. In case of any discrepancies between the English version and the other versions, the English version shall prevail. However, the Korean Rules of Conduct shall prevail for players based in Korea.
